Дистанційне навчання 10-A (05.12.2020)
Lesson
Saturday, the fifth of December
Theme: Booking tickets and hotel rooms by phone
Making the booking
I’d like to book a (single / double / twin) room for two nights, please.I’d like to make a reservation for a (single / double / twin) room for the night of (date), please.(a reservation = a booking)
Do you have any double rooms left for the weekend?Do you have any double rooms available this weekend?(left = available)
How much is… a single room / a double room / a suite?
What time is check-in? (check-in = when you arrive and give your passport information)What time is check-out? (when you leave and pay)What time is breakfast?
Are all your rooms ensuite? (= with bathroom)Is there wifi in the room?Is there a lift? (life / elevator)
Booking a Hotel Room in English
Types of room
double room = room with a double bed (for two people) twin room = room with two beds
single room = room with one bed (for one person)
suite = more than one room (e.g. bedroom and living room
cot = a bed for a baby
Availability
fully-booked = no rooms available
Other facilities
ensuite bathroom = a bathroom attached to the bedroom
a safe = a box with a key where you put valuables (passport, jewellery, money etc)
a minibar = a small fridge with drinks inside such as coke, water, juice, wine
tea and coffee making facilities = a kettle (to boil water), cups, coffee, milk, sugar and tea sachets
(24-hour) room service = meals delivered to your room
laundry / dry cleaning service = your clothes can be washed for you
bar and restaurant = the hotel has a bar and a restaurant for drinks and meals
wifi = internet connection (pronounced wai – fai)
full English breakfast = big breakfast with toast, eggs, bacon, cereal, etc
continental breakfast = small breakfast with croissant, coffee, juice
a wake-up call = when the telephone rings to wake you up
AT THE HOTEL
Task 1. Learn the following words and phrases:
Task 5. Read the text about hotels. Choose from (A–H) the one which best fits each space (1–6). Use all choices.
A. which are the best and most expensive.
B. types of hotel accommodation.
C. usually employ about one staff member.
D. fail to show up without cancelling your reservation.
E. the housekeeping staff.
F. overnight lodging for business people.
G. includes breakfast, lunch and dinner.
H. in good working order.
AT THE HOTEL
Whenever people travel on business they need to stay at hotel. Hotels provide (1) … . Its basic service is providing a room to sleep in. But most hotels also have at least one restaurant or a caf. Many hotels also offer room and services for meetings, and some have shops and even offer entertainment.
Big and respectable hotels (2) … for every two rooms. The hotel staff works around the clock to make the guests comfortable. (3) … cleans each room daily. Bellhops carry luggage and packages to the guests’ rooms. The engineering department keeps the hotel’s electricity, plumbing, heat and air conditioning (4) … . Some hotel restaurants provide room service, by which guests can have food and beverages brought to their rooms.
However pleasant and polite receptionists may seem, most hotels have very strict policies. When you book a room you usually have to make a deposit. But if you cancel your reservation you lose it and if you (5) … the hotel charges one night’s room rate on your card. Also you have to check out by 12 pm, otherwise you’ll be charged extra money.
Hotels are usually graded with stars from one-star to five-star, (6) … . You can also stay in a Bed & Breakfast (B&B) (also called Guest Houses) where you pay for a bedroom, possibly an ensuite (a room with private bathroom) and breakfast. (7) … are as follows:
• a single room: for one person with a single bed;
• a double room: for two people with one double bed;
• a twin room: for two people with two single beds;
• half board: includes breakfast and dinner;
• full board: (8) … ;
• B&B: just the room and breakfast.
Task 4. Read this conversation in a hotel and put the lines in the correct order:
- Certainly. A single room or double?
- Just this one bag
- Yes, sure. Do you want my address too?
- Here is your key. Your room number is 311. I hope you enjoy your stay.
- Single, please.
- Good evening. Can I help you?
- A shower. How much is the room?
- Yes, please. Can I have a room for the night? 53
- No, thanks. Just breakfast. Can I pay by credit card?
- No. Just a signature. Do you have any luggage?
- Yes, of course. We take Visa and Access. Could you sign the register, please?
- Would you like a room with a shower or a bath?
- 72 pounds for the room and breakfast. Would you like an evening meal?
- Thanks.
Task 6. Translate the words and phrases into Ukrainian:
Arrive, guest, chambermaid, expensive / cheap, fill in a registration form, reserve, express service / urgent service, depart / check out, the reception desk / counter, confirmation, accommodation, single / double room, book in advance, porter (U. K), doorman, suite, hotel clerks / attendants, tip (extra pay), receptionist.
Homework
Imagine
In a month two representatives of your company will arrive in Vermont, the USA and plan to be there for a week. Using examples given below try to write your own letter of inquiry to the best hotel in the city:
